At LotusLifeTechSolution.com, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a straightforward refund and return policy to ensure your peace of mind.
Refund Policy:
Eligibility: To be eligible for a refund, you must initiate the refund process within 10 days from the date of receiving your order.
Damaged or Defective Products: If you receive a damaged or defective product, please contact us within the specified timeframe to initiate the refund process. We may request supporting documentation or photos to evaluate your refund request.
Refund Processing: Once your refund request is approved, we will process the refund within 10 business days. The refund will be issued using the original payment method used for the purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
Return Policy:
Eligibility: To be eligible for a return, you must initiate the return process within 7 days from the date of receiving your order.
Return Authorization: All returns must be authorized by our customer service team. Please contact us via email at admin@lotuslifetechsolution.com or call us at [your phone number] to obtain a return authorization before sending back any items. Unauthorized returns may not be accepted or processed.
Condition of Returned Items: Returned items must be in their original condition, unused, and with all original tags and packaging intact. Any products showing signs of use, damage, or missing components may not be eligible for a return.
Return Shipping: You will be responsible for the cost of shipping the returned item back to us, unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure the safe return of the item.